Terms of Service
Last updated: July 20, 2026
Who We Are
NewGrowth is operated by BlueMidnightWeb LLC, doing business as NewGrowth (“NewGrowth,” “we,” “us,” or “our”). Our mailing address is 1800 North Vine Street, Los Angeles, CA 90028.
1. Acceptance of Terms
By accessing or using NewGrowth's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Description of Service
NewGrowth provides an AI-powered receptionist and business-communications service that may:
- Answer, route, screen, transfer, and place calls using AI;
- Send and receive text messages and other service communications;
- Follow your business instructions and manage contact and conversation history;
- Create recordings when enabled, transcripts, summaries, takeaways, and notifications; and
- Support appointment, calendar, and other connected-service actions that you enable.
3. Account Registration
To use NewGrowth, you must:
- Be at least 18 years old
- Provide accurate account information
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized access
4. Acceptable Use
You agree not to use NewGrowth to:
- Violate any laws or regulations
- Harass, threaten, or harm others
- Engage in fraudulent activities
- Interfere with the service's operation
- Attempt to access other users' data
- Send unlawful, deceptive, abusive, or unsolicited communications
- Use NewGrowth to evade carrier, platform, consent, or opt-out requirements
5. Calls, Messages, and Recordings
NewGrowth may process calls, messages, recordings, transcripts, summaries, and AI-generated outputs in order to provide the service. Call recording is optional and can be controlled in account settings. NewGrowth may present a recording notice on inbound calls when recording is enabled; you must use the service only where the applicable notices and permissions have been provided.
Text messaging is subject to carrier and legal requirements. NewGrowth may limit messaging features when it cannot verify required registration, permissions, or opt-out handling. You must not use NewGrowth for unsolicited bulk or promotional messaging. You remain responsible for the accuracy and authority of the business instructions, contacts, and content you provide to the service.
6. Business Text Messaging and Consent
When you use NewGrowth to send messages on behalf of your business, NewGrowth sends those messages to your customers as your service provider. Before you submit a recipient, initiate a message, or authorize an automated workflow, you must obtain and retain the consent required for that recipient, sender, and message type, and provide NewGrowth accurate consent and opt-out information.
Appointment and customer-care messages require the applicable service-message consent. Marketing, promotional, and win-back messages require separate promotional consent. A customer’s appointment history, contact information, or consent to receive appointment messages does not by itself authorize promotional messaging.
You must honor opt-outs and must not override or evade a recipient’s opt-out. NewGrowth may block, suspend, or limit messages that lack required consent, registration, or opt-out handling. You are responsible for ensuring that your consent language, verbal consent process, booking or intake forms, and other collection methods comply with applicable law and carrier rules.
7. NewGrowth Text Messages
When you affirmatively request a NewGrowth demo or other NewGrowth communication, we may call or text you about that request. Message frequency varies by your interaction and request; message and data rates may apply. Consent is not a condition of purchase. You can opt out of NewGrowth text messages by replying STOP or receive messaging help by replying HELP where those options are offered. Our handling of mobile numbers and opt-in data is described in the Privacy Policy.
8. Subscription and Billing
NewGrowth offers subscription-based services:
- Free 14-day trial with 30 minutes
- Launch plan at $79/month (250 min + 750 texts/month)
- Salon plan at $249/month (600 min + 2,000 texts/month)
- Front Desk plan at $449/month (1,500 min + 5,000 texts/month)
- Overage billed at $0.35/minute and $0.05/text beyond included allowances
- Live Square calendar actions require an eligible Square Appointments Plus or Premium account
- Subscriptions auto-renew unless cancelled
- No refunds for partial billing periods
9. Intellectual Property
NewGrowth and its content, features, and functionality are owned by BlueMidnightWeb LLC, doing business as NewGrowth, and are protected by copyright, trademark, and other intellectual property laws.
10. Limitation of Liability
NewGrowth is provided "as is" without warranties of any kind. We are not liable for any missed calls, miscommunications, or damages arising from use of our service.
11. Termination
We may suspend or terminate your account at any time for violation of these terms. You may cancel your subscription at any time through the app.
12. Changes to Terms
We may update these terms from time to time. Continued use of the service after changes constitutes acceptance of the new terms.
13. Contact Us
For questions about these terms, contact BlueMidnightWeb LLC, doing business as NewGrowth, at [email protected] or 1800 North Vine Street, Los Angeles, CA 90028.